Returns & Exchanges

At The Epicentre, we want to ensure you have the right gear for your next adventure; if your purchase isn't a perfect fit, you can return it within 30 days of delivery. All returned items must be in original, unworn condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all technical manuals and hangtags are included.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the gear for quality assurance, we will process your refund to your original payment method within 5-7 business days.